04-08-2007
Connie Boynton Beach FL wrote:
I was promised all sorts of credits for ordering ADSL that I didn't get, but I did get a long distance plan I did not request! What's going on with Bellsouth? Reply to this
05-05-2007
MEME wrote:
i hate working for bellsouth/att and i am working on a lawsuit with att, i have been through the ringer! when i quit my old job because bst offered a good salary, i was ecstatic, til i got there and i was told the pay was less with an apology! others were also upset, you are taught to harass the customer to keep a service they either didnt order or was lied to about, and even if you are humiliated you have to do it, i have been called a nigga and was told i couldnt hang up on the person! i got sick and we dont have sick days, i took a medical leave and bellsouth followed me and tried to get confidential info from my healthcare provider saying they had authorization to..i hate them and i wouldnt recommend anyone to them Reply to this
06-30-2007
Rita Flagler Beach wrote:
I am a retired school teacher living on a pension. I called Bellsouth to see if I could reduce my bill; I was hung up on by the first rep, and transferred by the next two, finally I ended up with a rep who didn't hang up or transfer me, but she told me there was nothing I could do to reduce my bill, I could not remove the Complete Choice package even though all I needed was a line and call waiting. I considered disconnecting my entire service, but for 911 purposes did not feel comfortable with having to rely strictly on my hit-or-miss Cingular cell phone. I continued to pay for the Complete Choice package until I spoke to an acquaintance of mine, who worked at Bellsouth. She was not at all surprised to hear I was given the runaround, and told me to call and ask for a manager, which is exactly what I did. It took me 5 attempts to reduce my bill, and would still be paying twice as much for my phone if it weren't for finally finding a Bellsouth representative who actually told me the truth. What a pathetic world we live in when companies must resort to this type of behavior to finance the over-inflated bonuses of their CEO's. Reply to this
06-30-2007
Former BST wrote:
Bellsouth/AT&T doesn't give you any paid sick days until you've been there 5 years; it used to be if you were out more than 3 days, you had to go on short-term disability. They call being sick an occurrence. If you have more than 3 occurrences in a 12 month period, you get fired. So if you're sick and out, and then try to come back to work but relapse and have to stay out again, that's two occurrences, and you're given formal notice you'll be fired if you're out again with 12 months. The occurrence rules are the same, but NOW when you call in sick, they tell you to call FEMLA. FEMLA was not established to relieve companies of their obligation to provide paid sick days, but that's how Bellsouth/AT&T has interpreted the Act, and using it to their benefit. Reply to this
06-30-2007
Retired Minister wrote:
I am a retired, disabled Minister. I was with another telephone company, and called the new AT&T to see if I could get cheaper rates. I told the guy I was looking to save on my bill because I am confined to a wheelchair, and do you know he took my service, and made it a business account, and my bill tripled!!! On top of that, they're telling me I have to change my number because they can't make a business number a residential number again. After reading this and knowing what happened to me, who do I call to see if they're even telling me the truth???? Reply to this
08-13-2007
Another unhappy employee wrote:
Bellsouth/ATT give NO SICK TIME EVER...FMLA doesn't qualify you for Paid sick time ... CWA the union that reps BS/ATT is lousy they have no power they will be history if ATT has anything to say about it. This is the most horrible company I have ever been employed by. They don't care about their customers or their employees. They view their employees as a liability unless you are churning out thousands of revenue a day...Last month we were required to produce $6000 in revenue most people in the office could not meet this...about 20 percent actually did...this month we are required to get $7500 in revenue....smart eh? If 80% didn't meet it last month, good reason to raise it by $1500 this month? This company is the most hateful basturds I personally don't know how management sleeps at night. Everyone wants to keep their jobs but apparently the upper crust in Atlanta wants to get rid of everyone so no residential customer can ever turn their service off or take off services they don't want to pay for. We work there and can't figure out what the hell the strategy is other than bringing in a few more billion over what they made last year. If you call and get passed around it is because they dock us for what you take off which means we have to sell 2x as much just to break even...i find it very odd that each month i have more removed than I have sold.....everyone does that is so they don't have to pay us a bonus. All they want to do is make money and not share it with anyone. the center leader is so hateful he yells at the managers who work under him telling them to ride their employees to produce. I won't sell a fuckin thing when they do this. Customers are getting the short end of the stick ... I try to help everyone who calls but sometimes they have called many times and are so pissed off helping them is impossible then they get a call from the automated rate a call and they give me the bad rating saying how they hate belllsouth and really it had nothing to do with me but it goes against me anyway. I hate this fuckking company so much I cant even begin to tell you Reply to this
08-13-2007
I don't think so wrote:
If you don't have a yellowpages ad you can take the number from business to residence ask for a supervisor to get the job done. Reply to this
08-28-2007
MAD wrote:
I have had several occasions where I looked at my bill and found items added to my bill I never ordered, and when I tried to call to have them removed, and you always get the runaround. Transferred from one person to the other....and oh yeah let's not forget>>"darn I just got disconnected"!!!??? AT&T does suck, the better business bureau, and or the gov needs to investigate them. Boycott AT&T!!!! Reply to this
10-07-2007
Anonymous wrote:
I worked as a sales representative for BellSouth a couple of years ago, and completely disagree with what the other employees on the site have said. I live in Pensacola FL, and, after Hurricane Ivan, they set up a tent providing food and drinks for our entire families! We were able to get gas at Bellsouth facilities, provided counseling, and several grants (which I received) were given out for $3000 for people who lost everything. Yes, being absent from work is a big deal. No, you do not automatically get fired for having 3 or more occurences in a 12 month period. Also, when you accept a job offer from Bellsouth/AT&T you are given a clear salary amount; that post was a complete lie. I find it hard to believe anyone was told they cannot remove a feature or package from their line. That doesn't make any sense, and, unfortunately in life, sometimes we have to use our own sense and brains. If you're getting poor service, which I know can happen often, ask for a supervisor and make a complaint! You're not helpless. Also, when you're talking to those reps, understand that they're making anywhere from 28K to 52K with absolutely free medical for their entire family!!! So, cry me a river about having to show up for work everyday or possibly lose your job. Also, Bellsouth does not offer ANY employees paid sick leave. Also, FMLA is funded by the company itself; meaning, when you're out on FMLA, you get 1/2 pay. Bellsouth pays that -- not the government! The government doesn't even require payment for FMLA -- only time away from work under certain medical circumstances. You are absolutely never "taught" to harrass the customer. Bellsouth/AT&T would not be the giant it is if that were the case; so often customers would say, "you are a monopoly, we have to stay with you." That's not the case, if you hate the service, then leave. But, you'll be back once you realize their service is the best.
To Another unhappy employee:
GET ANOTHER JOB! If you hate your job, get off your behind, and get a new one! Oh, wait, you hate what you have to do everyday, but you can't find another company to pay you as well or give you the same benefits! EXACTLY!! Reply to this
10-14-2007
Anonymous must be a Manager wrote:
Anonymous obviously is a rep who either worked as a sales rep 30 years ago when it was a decent company to work for, or one of those "top performers" that became a manager. Whatever the case may be, you are extremely uninformed because all call center employees do have sales objectives, and if you remove a product or service, it does go against your sales if it's been more than 120 days since it was added to the account. That is why any customer who calls in and starts the conversation with, "I'd like to reduce my bill..." is going to get disconnected or transferred. You are the only person out of over 2000 individuals that disagreed with anything on this website...hmmm...smells like a manager to me! The part about "get another job" is a dead giveaway this person is a manager - that's what they say when you tell them their sales objectives are unrealistic and based on manufactured sales, and guess what, if you want to get fired in a heartbeat, accuse one of the top performers of cheating! Fortunately for the consumers, we DID get another job, and now our mission is to expose the thievery that occurs on a daily basis....we know...because we've BEEN there...and maybe you don't think adding products and services to customer's accounts without their knowledge is wrong, but the people who have been unknowingly paying for them DO!! Thanks for your propoganda. You must be a senior manager, or maybe one of those CEO's who laughed all the way to the bank--their payoff for creating a greedy corporate giant. Read your bills people!!!! Reply to this
12-28-2007
Catherine wrote:
I understand exactly what you went through with BellSouth. I worked for them for seven years and almost had a nervous breakdown. They treat their customers horrible, and treat their employees even worse. The sales objective that we needed to reach was unrealistic! If a customer called in to remove a service like the complete choice package, the rep had to try to save it. If they couldn't talk the customer into keeping it, they have to call a manager over. If the customer insists to have it removed, that rep is hit with a charge back on that order. I was frustrated as reps would hang up on customers rather then help them for fear of not making their objectives and loosing their jobs. People with homes and children were fired all the time. Reps were adding services to peoples accounts without their permission and the company would close their eyes until corporate caught them, and then they would fire them on the spot. It's a horrible place, and I would use a cup and string for a telephone before I used them again. Reply to this
12-28-2007
Mary wrote:
You are 100 percent right! I worked for BellSouth also and it is the worst company in the world to work for. One of the men in my office in Orlando was fired because he had a kidney problem and had to sign off to go to the bathroom four of five times a day. He had been there for years and they just let him go. Another was fired one month before her 30th anniversary, because she did not make her sales objective. Another developed shingles behind her eyes from nerves, and had a seizure at her desk. When she finally came back after months, she did not make her sales, got really upset from the pressure given by her manager and had another seizure. Last last person calls this a good place to work. Maybe they think that going to hell after you die would be a good place also. I am teaching now, and the stress is off. Don't let anyone tell you that Bell is a good company to work for. I would rather be the Walmart greeter! Reply to this
03-04-2008
kkb wrote:
man!! I thought that I was the only one! DO NOT WORK FOR them at all! I was actually thinking about going to the news about this. there are lawsuits over this as well-- Reply to this
03-04-2008
kkb wrote:
WELL- i was a top performer in the whole 9 states- and you have idea what the hell is going on in this company-ATT is the worst company ever to work for- NO SICK TIME AT ALL- the bills are never what they are suppsed to be at all!!!!! I worked in small biz- i got fired because my husband got MRSA and I had to take off work-He almost died- ATT SUCKS!!!!!!!!!!! i will go to the paper- and I hope that customers do too!! Reply to this
03-04-2008
kkbb wrote:
I have been employed at AT&T for almost two years. During those two years, I have had to file numerous grievances with the CWA Union for the way I have been treated, with little to no action taken by them. I have been harassed, screamed at in front of everyone, called white girl, cracker, ivory, as well as filing a complaint, in my opinion, misleading a customer on services by a manager.
A year and a half ago, my husband fell ill due to an aggressive MRSA Flesh eating staff infection and was told that without immediate surgery, would only have 36-48 hours to live. I had to take 2 days off to take care of him after the surgery, and because I was not there for 12 months yet and eligible for FMLA, I was written up for an occurrence. I did file a grievance for this. I can honestly say that anyone else in my shoes would have done the same thing by taking care of their spouse. This is an extreme circumstance, and I do not see a legitimate reason for any type of discipline. I did not hear any response from the Union on this grievance or from the management to try to rectify this in another fashion. I do not feel that this matter should have been handled this way. I feel that I was being punished for putting my family first.
Last Spring, I fell victim to an abscessed tooth. I went to work anyway with a swollen face, jaw and neck until the infection spread too far into my neck and chest. I then took off to go to the dentist, who advised me that I had to have the teeth pulled immediately or it was going to kill me. I was advised by him that the infection could spread into my heart or brain and cause a heart-attack or even a stroke. I was written up again as an occurrence, even though I had plenty of vacation and flex days saved up, they wouldn't allow me to use them because the day had to be available as a vacation day, but wasn't, so I was written up.
03-04-2008
kkbbmore wrote:
AT&T again refused to let me use any of the weeks of vacation time I already have built up or any of the flex days I have in order to have these tests done which were ordered by the GI specialist to determine the seriousness of the condition. I asked for these days off 2 weeks prior to the scheduling of the test. I was only advised that the days are just not available. The FMLA denial came in on this because it is not serious condition, but per the specialist diagnosis can be concluded without the tests done. I need the job and the pay, but what am I supposed to do? Just keep going to work and getting sicker? Felt like I had to chose between my paycheck and career or my health and wellness. I even tried to schedule time off for the tests weeks in advance and am still told that time is just not going to be available even though I still have all of my vacation, flex and personal days.
On Thursday, 1-31, after the FMLA denial came in, I was at work and was asked to come in the office by a team manager. I asked what this was in reference to, but she said nothing to me. I was told to wait in the conference room for her and that she would be back in a few minutes. A couple minutes later I overheard the manager, speaking to a Union rep, who is a clerk at my office. The manager asked her to sit in the meeting with us for termination. The Union rep replied that she absolutely refuses to sit in the meeting with us and how wrong this was and etc. Jan also stated that she would not oversee this because it wasn't right and protocol was not being followed. I then had to wait in the conference room confused and utterly shocked at what was happening for another Union Rep to come to the office. Cliff, who is another Union rep came to the office and met with myself and Pam in the conference room. I was terminated on the spot. When I asked what this was for, I was told that it was for the 12-19 thru 12-21 absence. I asked her if she remembered speaking to me that day on the phone while I was in tears because I was in so much pain, and how she asked me if I was OK. She did not say anything and they took my badge and walked me out. I did file a grievance for this and gave it to the Union Rep Cliff. I then was asked to wait there in the conference room, while Cliff made copies of all the medical paperwork that I have to try to protect myself from this type of event. After awhile, he came back and asked me to walk outside with him because he wanted to discuss some things with me. He then told me that Tiffany the manager offered to allow me to resign the next day, that my personnel file would be wiped clean, and that I can apply for the company again in 1 year and could have my job back. I was shocked at this and was also advised that this does not happen and that it was a generous offer by the Union Rep, Cliff. I asked him how they can do that and he replied I am just not sure. Reply to this
05-22-2008
Mrs PTL wrote:
I would like to first and foremost state, NO ONE here is lying. I really hope customers are reading this, but don't believe ANY of the bull that AT&T/ BellSouth, gives a rat's a$$ about you! They don't. You are a money game to them. We were often told in our SM sales center, that we needed to not hold the customer's purse strings. What that meant was, even though in the long run the customer actually would NOT save, we still needed to push the product, but PUSH it a certain way. Let me tell you, BellSouth maybe okay to work for, BUT NOT AS A SALES REP. I am considered a very good employee by all whom I have been employed by, but I could kick myself, everytime I left a good contract job, for the bullshyt at BellSouth. No, I didn't lsiten. I had been warned, admonished, but no. I had to see for myself, and that I did. You know you are in trouble, when you are looking for a way OUT of the training class. Our class started with about 13 people, only about 5 of us came "out" of the class. I have always had the gift of gab, and so I knew I would pass training. I could sell shrimp to fish, and that's all they look for. They want someone who wants to hustle just as much as they are greedy. They hook you in with the bonus for this, and bonus for that, but one time you DON'T meet your objectives, you are hounded. How many customer's do YOU KNOW, who call in and want to increase their bill? Come on now. Let's not be stupid here, but that didn't matter. I remember one time I was on a billing call. As everyone stated, I felt so sorry for this old lady, she had been tossed around and hung up on. Her husband had died and she no longer needed the two extra phone lines for the business. She called to cancel them. Well, that meant cancelling a phone line and losing 2 complete choice packages as well as what ever else was tied to those two lines. My first thought was, now I see why people hung up on her, but I just couldn't do it. Well needless to say, my "manager" was listeneing to the call, he comes over and says, "you are not a billing rep or customer service, get her off the phone, you got sales to make!" I could not get over the shock of this. Let's see, you tell me to take ALL types of calls, yet I am to ONLY sell on each call, that's bullshyt! We took phone. line problem calls, billing inquiries, etc. Do you really think those folk all called in to increase their bill? Hell NO!!!! Before I got out of training, I was looking for another job. I was a borderline high blood pressure patient, but working at BellSouth insured I would be on it for the rest of my life! I never needed a prescription for meds, until I made the mistake of working there. AT&T will always be hiring for sales reps, you know why? Because it is a shitty job and you are talked down to and hounded for basically your entire shift, on sales. Yes, when you sign on the line to get the job, you don't have any idea of just how terrrible it will be!!! Reply to this
08-01-2008
maria wrote:
I have worked in a call center for well over 10 years and you wouldn't believe how horribly we are treated. Both from the customer and the managers. You never know your work schedule more than 3 weeks in advance and you can never plan anything a month in advance. Not even a doctor's appointment because they are scheduled more than 3 weeks ahead. So, you go through life scheduling, rescheduling, canceling, and missing appointments, holidays, children's games, shows. There is also the unplanned:"needs of the business" overtime to account for. Never mind that you must pick up your children or even make that after work manicure appointment. The managers calculate your every minute, your every word. They, in fact are people who have never had to take call after irate call after call ,,,but they judge and and threaten your livelihood with suspensions regularly, just because someone didn't like the tone of your voice. Never mind that you've had that tone for 50 of your 55 years. Respect is nil you are called outof the bathroom over the PA system to "make your position ready".. You have no time to cough, sneeze, drink or ever finish a sentence with your coworker for they too are taking calls and are NEVER on the same 15 min break or lunch schedule as you. Unlike the Phillipines or India; there are no lounges, massages, ping pong tables, cafeteria, yoga infused resting areas. Noone is interested in relieving your stress. Instead you will find, poor air conditioning, debris everywhere, filth in the kitchen areas, as well as old, slow, computers overladen with software that lenghtens your access time to over 9 systems that must be viewed in order to give a half way decent answer to an irate customer that your company has f'd over. Earphones aren't even availble, ever, nor are cleaning supplies for the endless times that you must change desk positions for working computers or telephones or team manager changes that occur almost every 3 weeks. These are indeed the modern day sweat shops, Reply to this
09-12-2008
Mr Slammed wrote:
I got my drivers license in 1971 - since day one I have had Triple A roadside assistance. In April, I spent countless hours on the phone with AT&T wireless about roadside assistance I had been unknowingly paying for for months. I get my bill the other day, noticed it had gone up and lo and behold roadside assistance has been added to my account again. It's outrageous you can't call in to pay your bill without being slammed with something. I think it's time we band together and deliver a nice class action lawsuit to AT&T's world - who do you supposed they pay off that they can doing this to their customers? Reply to this
10-13-2008
Un-happy#2 wrote:
Hey! No one is coplaining about the pay at AT&T/Bellsouth. Bellsouth/AT&T DOES SUCK!!!!! I recently quit working there because of all of what has been mentioned above. ABSOLUTELY customers are told that they cannot take services off that are completely optional only because the employee is getting docked for it. Eventually (after several calls) the customer may reach another employee willing to remove those services in question (or they may not). They are absolutely lied to and badgered into keeping optional services by being told that they MUST keep them. How do I know??? I used to do it under ,managment's instruction. I felt DIRTY every time I went home for the day. The fact that they are a giant DOES NOT attest to their good customer serice. It only speaks volumes of the power they have to change or ignore anti-trust laws. Also, a couple of years ago Bellsouth was not what it is today so it's possible that you don't know what you are talking about. The new envirnmnent with AT&T taking over is cut-throught, ruthless and completely disregards the customers. Customers BE WARE! Alway remember if you only want BASIC serice ask for 1FR. One F R is just dial-tone, unlimited local calling with absolutely no features. The next cheapest option if you ONLY want call waiting and caller ID is a package called the 2 pack. These two options are drastically cheaper and will NEVER be offered to you by any rep because the company doesn't make sooooo much money on these. Please keep in mind that you DON'T need their service to have 911 access. Even if you disconnect your phone service, you can still call 911 from your phone. It's not because they found it in their BIG heart to give you that access. IT'S THE LAW. That's why and no other reason!!!! Reply to this
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